Terms and Conditions

Customer Care

When you become a Statton Mechanical customer, we want you to remain a customer for life.  We do our best to provide timely, meaningful support for any mechanical or suspension setup challenges you may encounter. Your questions are fielded by a genuine suspension expert, not an under-qualified customer service rep.  For the fastest service, we recommend you email requests to joshstatton@gmail.com

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Disclaimer

  • The customer assumes all responsibility for the safe operation of his or her motorcycle.

  • Modifications to the suspension can alter the motorcycle’s ride behavior.

  • Ride slowly at first to get the feel of your motorcycle’s new ride behavior.

  • Make suspension adjustments gradually and within the recommended range specified by Statton Mechanical.

  • After making adjustments, ride slowly at first to get the feel of your motorcycle’s new ride behavior.

  • Above all, use common sense – do not ride a motorcycle that feels unsafe or unpredictable.

  • Statton Mechanical Pty Ltd is not liable for any injuries or property damage that occur while riding.

Our Policy

We offer a two-stage program to ensure you are satisfied with your Statton tuned suspension and keep you up to date with our latest and best settings.

1. Valving revisions are free within 30 days.  It doesn't happen often, but we don't always get it right on the first try.  If we miss the mark on your setting , and you genuinely have not felt the benefit we will revise the valving according to your feedback at no charge.  We'll even pay shipping on the way back to you.

2. Valving updates are free with a standard service for the life of your suspension.  Statton Mechanical continuously tests and re-tests our best settings.  If we find an improvement, we will install our latest/best settings for past customers at no additional charge when you pay for a standard service. Additional parts charges may apply in some situations.

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